Becoming
ALIVE UNITED Buyer
FAQ
What is stock photos?
| For brands and advertising agencies, purchasing photos or videos from stock photos or also known as online photo galleries, can save time and money. In the production process, advertising teams have to put a lot of effort into producing each campaign. They have to worry about the process, budget, color correction, editing, etc... Money is not the main problem but time. Time is the high cost for everything in this world. Especially, if photos and videos are intended to use in a variety of media such as print, online, social media, or television. You have to carefully prepare for everything to save your time and budget. So the stock photos is the best solution and answer for your problem. | |
| Q : | What is a stock photos? |
| A : |
Customers pay a license fee to purchase the right to use the stock photos or video, the way they want in order to obtain the right to use them legally in the production process and marketing strategies, to communicate between brands and customers. The license fee paid by the customer is shared between our artist who owns the photos or video and the agency website that the artist uses to manage the photos and video collection. Once customers complete their payment, they can start using it in minutes. Usually, the artist retains the copyright on their contents, and the agency takes care of paper works, marketing campaigns, public relations, and finances.
In-demand photos and video is essential for large and small business. Advertising agencies are clearly the main buyer of stock photos. Just like a small business owner with a limited budget, freelances graphic designers, writers, bloggers, social media influencers, and so on. They can use photos and videos for creating marking both online and offline such as flyers, brochures, landing pages, social media, blog posts, television media, events, decoration, and etc. |
What is ALIVE UNITED Services?
| ALIVE UNITED services mean the distribution of the arts and contents are photos and video, and the permitting of the customers to use the arts and contents distributed and displayed on the website whereby the customer pays the remuneration for such usage as prescribed in the TOS for the customer or as mutually agreed between the customer and the company. |
ALIVE UNITED licensing options
| We offer royalty-free licenses. This means once you have purchased content from our website, it can be used according to the type of rights you chose. | |
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1.Standard License Unlimited printing on any media, no time limit, can be used worldwide. Unlimited on electronic display (website, social media, digital books, etc.) Can be used for commercial use such as television, broadcast, annual report, editorial, magazines, book covers, blog posts, websites, product packaging, etc. |
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2.Merchandise and Product for Sale or Promotional Distribution License Products for resale or free distribution. Using photos or video to illustrate and value up the products such as cards, calendars, t-shirts, mugs, posters, wallpapers, stickers, templates, apps, screensavers, etc. |
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3.Exclusive Market Freeze License ALIVE UNITED will remove the content from the website depending on the duration of the Exclusive Market Freeze License that the customer has purchased. You can find the ful details about rights and prices on each page. For more information, please do visit our Terms of Services page. |
To use photos or videos in your project.
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All ALIVE UNITED photos and video content come with a standard license. This means that once the payment is complete, you can use photos/videos for a variety of purposes. It is a one-time payment so the content you already purchased can be used for an unlimited period of time. You don't have to pay the contributor royalties every time you reuse content. If you purchased a Merchandise Product for Resale license escalation and giveaway/sale license. This will allow you to use photos to give away/sell products such as cards, calendars, t-shirts, phone cases, wall decorations. To know more about licenses, please refer to the Terms of Services right here." |
What is "Editorial Use Only".
| These contents contain people, places, events, symbols, and other things that are copyrighted in the photos/video, which does not include release documents (Model/Property Release). All these contents might be from the actual events, news, sport, etc. and intended to be used for news or non-commercial purposes only. Commercial use is not permitted. To know more about licenses, please refer to the Terms of services here. If there is a need for commercial use of this content, please contact us. |
Demand to use photos or video exclusively.
| Absolutely sure, If you need to use photos or video exclusively. We offer an exclusive limited option "Exclusive Market Freeze License" to you. You can choose the length of time you want from 6 months - 3 years or if you want use it forever, please contact us. For more information, please do visit our Terms of Services page. |
Unable to download contents after purchased by money transfer or payable cheques
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The money transfer and payable cheques will go through a verification process to verify the complete payment before letting customers download content from the website. Please send proof of payment such as a money transfer slip or a copy of the payable cheques on behalf of the company to this email: Support@aliveunited.com to confirm the complete payment. However, banking operations are beyond our control. The process might take some time. But once we have received the proof from you, we will use our best efforts to track down your confirmation of your payment from the bank and let you download the content as quickly as possible.
After confirmation of complete payment has been made, you will see it in "Download History" on the top right corner of the page. We accepted payments in several ways: 1. Credit cars (Visa, MasterCard) 2. Money transfer* 3. Company's check* *Money transfer and payable cheques will go through the verification process to verify the payment before download anything on ALIVEUNITED.com. If you have to use the content immediately, please pay by credit card. |
Price for photos and video.
| The price for all photos and video on ALIVE UNITED is exactly the same for all content, which allows you to plan your budget in advance. Prices can be vary depending on the size and type of license you choose. You can find full details about the price and rights on each content page. For more information, please visit our pricing page here. |
Resolution of photos and video.
| The file size submitted by the artist is in maximum resolution JPEG, MPEG. You can choose to buy any size you want. You can see sizes and prices on the details information of each content. For more information please visit our our pricing page. |
Value Added Tax (VAT)
| We are located in Thailand. By the law, we are required to charge Value Added Tax (VAT) to our customers. |
Payment options.
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We accepted payments in several ways: 1. Credit cards (Visa, MasterCard) 2. Money transfer* 3. Company's check* *Money transfer and payable cheques will go through the verification process to verify the payment before download anything on ALIVE UNITED, If you have to use the content immediately, please pay by credit card. |
My credit card being declined
| If you have problem with your credit card being declined for no reason. Please update your card again. This will allow the system to try charging the credit card once again. If your credit card has been declined repeatedly, please contact the bank for that issued or contact us on Support@aliveunited.com |
Do you offer subscription packages or photos/video bundles?
| There are no advance package. Purchasing to access and download photos/videos based on your budget. Please pay only for the content you really need during that time. We do not have any obligation and annual advance payment. If you want to buy bulk of content, you can contact us for discounts. |
How do I download content after purchase?
| After the payment is complete, you will see a page with links to access the download photos or videos. If you want to download the content again, you can do it in your "Download History," which can be found in your account menu on the top right corner of the page. |
Having problems with corrupted file
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When the payment is complete, you will be able to download content. But if you downloaded the file but the file is corrupted or the download is incomplete. Please contact us with the content media number, order number, and your problem information. We will contact you back as soon as possible and do our best to deliver the complete files to you.
But if we found that the file has error technical issues. We will be happy to make a full refund to you. |
Upgrade to larger order/ additional licenses.
| Yes. You can purchase it again with other sizes or additional rights. But you have to pay the full price because we do not have a price difference system. |
Can I editing photos and videos after purchased?
| Yes, depends on your creativity. To know more about licenses, please refer to the Terms of Services here. |
Do videos come with audio?
| No, our videos do not include audio, so you can add your own to your productions as you see best suited. |
I need help to find certain photos/videos in ALIVE UNITED collection. How do I do that?
| Yes, of course, just tell us the content you're looking for. We will find it and send it back to you as soon as possible. Please click on the link here. |
Purchase invoice, receipt, and tax invoice.
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Invoice We do not make invoices for online orders. If you need an advance invoice before placing an order. Please contact us for more information at support@aliveunited.com" Receipt You can view your receipt on your purchase history in the top right corner of the page. You will see "Order History", this page will save all your purchases included links to view and print individual receipts. Tax invoice We will provide you the full tax invoice only when payments are complete and the name, address, corporate payer number are correct. You can view your receipt on your purchase history in the top right corner of the page. You will see "Order History", this page will save all your purchases included links to view and print tax invoices. |
Purchasing on behalf of your customer.
| Of course, Yes. Purchasing on behalf of your customer is possible. As a designer or marketer, you have to use content to design with many elements before sending it to your customers. But you have to make sure about the license before letting your customer use it for anything. |
Using photos for Merchandise and Product for Sale or Promotional Distribution
| If you purchase a Merchandise and Product for Sale or Promotional Distribution License, you can use photos for product resale and free distribution such as cards, calendars, t-shirts, mugs, posters, wallpapers, stickers, templates, apps, screensavers, etc. This license also covers the merchandise you sell. Including no restrictions on the number of items produced as well. |
Unable to login on website
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If you are having trouble logging into your ALIVE UNITED account, there are solutions you can try.
Reset Password If you have problems logging in the website. You may need to reset your password by changing it. Please click "forget password" on signin page. We'll send a reset link to the email address associated with your account. The reset link will be active for 24 hours. If you don't see the reset email in your inbox. Please check your spam folder. Click that link and reset your password immediately. Set cookies for your browser. Each browser works slightly differently. So please make sure you follow the instructions of the browser you are using. See instructions for each browser here. Apple Safari Google Chrome Internet Explorer Mozilla Firefox If you still can't log in, please contact us. |
Forgot Email/Password
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Don't worry, anyone can forget the password. if you forget your password, please click "forget password" on the signin page. We will send a reset link to your email that is associated with your account. The reset link will be active for 24 hours. If you don't see the reset email in your inbox. Please check your spam folder or junk folder. Forget the email When you enter an email that has never been registered. We will notify you if the email address you entered is not in our system. You can try a different email address. When you enter the correct email, you will be able to request a password reset link. Click the link in your email and reset your password. If you cannot remember your email address, please contact us directy. Already log-in but forgot password You can reset your password from your profile in your account. |
Change password
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To change the password, please log-in to your account and go to your profile page. Select "Change Password" from the top right corner of the page. ALIVE UNITED passwords must be at least 8 characters long and contain at least one uppercase letter, one lowercase letter, and at least one number. A good password must be easy to remember, but must not use any personal information. It shouldd not contain your email address or subscriber name or using basic information such as date of birth, phone numer, etc. You should change your password regularly for your safety. |
Updating personal information
| If you want to change your personal information, you can do it by yourself. When logging into account, please click the drop-down menu to see "Account info." to save you new personal information. The change of new personal information will not be effective on previous orders. You need to update your personal information before placing the new order. |
Changing address.
| If you want to change your address, you can do it by yourself. When logging into account, please click the drop-down menu to see "Account info." to save you new address. The change of address will not be effective on previous orders. You need to update your address before placing the new order |
If you're having troubles with ALIVE UNITED website / Clearing cache and cookies in your browser.
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If you are having troubles using the ALIVE UNITED website, please use this method that might help. Clearing the cache and cookies on the browser you are using. Each browser works differently. So please make sure you follow the correct browser instructions. See instructions for each browser here.
Apple Safari Google Chrome Internet Explorer Mozilla Firefox |
Error message 404.
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This case can happen in many reasons. - It might be because the content or file you are looking for is no longer on ALIVE UNITED. - The page was moved or renamed and we couldn't find the new address. - Artists may periodically delete their files. So we don't have any files stored anymore. - This content has been purchased exclusively. If you need help, please contact at Support@aliveunited.com |
What is an Artist?
| “Artist” means the legal owner of the copyrighted arts and contents and has the sole right to permit the right to use the arts and contents in Thailand and other countries worldwide; and permits the company, as well as the customer and any other persons (through the sub-licensing of the company), for commercial or any other purpose whatsoever, to use the arts and contents by distributing and displaying the arts and contents through the system of ALIVE UNITED services by opening the artist’s account on the system; whereby the artist has entered into and agreed to comply with and be bound by this TOS for Artist. |
How to follow an artist?
| You can follow your favorite artists, and choose to view only the works from the artists you followed within your account menu. Select "Following |
How to contact an artist
| If you are interested to hire our ALIVE UNITED artists to make a specific campaign just for you, please feel free to contact us. |
Canceling or deactivating your account
| Please contact us to canceling or deactivating your account. |
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